Abbott Internal Customer: The Service Professional will play a vital role in providing pre and post implementation support to the field implementation personnel known as ITSs (Informatics Technical Specialists). Technical Service and Support: Abbott External Customers: The Service Professional will also play a vital role in problem solving and troubleshooting customer issues and provide level II service and support in resolving informatics product issues. Excellent team member good communication skills, ability to work independently on multiple projects.Ģ.Apply technical knowledge and interact with customers, laboratories and IT personnel to design and implement effective RFID solutions.Use RFID knowledge to implement and support effective RFID based solution.Perform AlinIQ IMS installation and support to automated laboratory operations.In this role as a consultant they will visit customer sites to recommend and implement intensive product installation and consulting projects. The Service Professional will need to deploy custom tailored solutions based on the unique needs and circumstances of each customer.Design develop and populate global best-practice knowledgebase for informatics implementation and support services.Develop internal and customer facing technical training material as well as deliver training to the customers in the use of laboratory informatics products and service offerings.Work with cross-functional teams to propose recommend and deploy implementation scenarios based on customer requirements.
Implementation & Support responsibilities will include but not limited to: Service professional will also support country/area level organizations to deliver similar product and services in their region. On-site implementation of Informatics products and services: In this role the service professional serves as a implementation professional and executing all on-site laboratory informatics implementation activities. The Service Professional will play the following roles:ġ. Division level Marketing and R&D) as well as field-based employees (e.g. They will provide service and support for both in-house teams (e.g. Responsible for implementing and maintaining the effectiveness of the quality system. The resource will apply their technical knowledge and interact with customers' laboratory and IT personnel to perform installation and provide support as well as consulting services to ensure ongoing customer satisfaction for global clinical diagnostic healthcare customers. For i-STAT test cartridge information and intended use, refer to individual product pages or the cartridge information (CTI/IFU) in the i-STAT Support area.Ībbott - A Leader in Rapid Point-of-Care Diagnostics.This is a Service Professional position in the Abbott Diagnostics division that is responsible for implementation support and consultation for laboratory informatics product and service offerings in ADD. Check with your local representative for availability in specific markets. Not all products are available in all regions. GDPR Statement | Declaration for California Compliance Law. Any person depicted in such photographs is a model. Photos displayed are for illustrative purposes only. Your use of this website and the information contained herein is subject to our Website Terms and Conditions and Privacy Policy.
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